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About Us

THE DIASOL DIFFERENCE

Customer-Focused Solutions for Dialysis Care

For over 28 years, Diasol has focused on generating value for dialysis units and hospitals by providing customer-focused solutions designed around their individual needs.

We understand that providing excellent dialysis care involves much more than simply purchasing products at the lowest price. Dialysis professionals need dependable products, reliable service, flexibility, and a supplier that understands the operational challenges they face every day.

Diasol's goal is to help reduce those burdens so practitioners can spend more of their time focused on what matters most: providing the best possible care for their patients.


WHY DIASOL

Flexible Solutions

Every dialysis unit and hospital is different. Diasol works with customers to develop solutions that fit their individual operations rather than forcing every facility into the same process.

Our capabilities include customization across different aspects of dialysis, from dialysis chairs and formulations to reverse-osmosis machine assembly.

For facilities using holding tanks, our trained drivers can perform pump-off delivery of concentrate, helping reduce the amount of technician time spent monitoring the transfer process.

Don't have a holding tank? Contact your Diasol representative to discuss a solution that works for your facility.

Customer-Focused Service

Customer satisfaction has a special meaning at Diasol. We listen to feedback from dialysis practitioners and use it to improve the way our products and services are provided.

Our color-coded labels, easy-to-read product codes, packaging methods, and inventory-friendly labeling were developed with practical dialysis operations in mind. These features can help staff identify products and calculate inventory more efficiently.

Rather than designing our processes around the limitations of a computer system, we work to design solutions around the needs of our customers.

Reliable Delivery and Friendly, Trained Drivers

Diasol manages its own fleet of trucks capable of delivering to dialysis units and hospitals.

Our courteous, punctual, and friendly drivers are trained in safe pump-off procedures and can accommodate different building layouts and stock-room requirements. Products are delivered where they belong rather than being left outside in the elements.

Diasol was also among the first in the industry to provide pump-off training for its drivers, and we continue to improve our procedures based on customer feedback.

Dependable Product Availability

Diasol maintains a stable inventory across its formulations and is committed to avoiding back-orders of acid concentrate and bicarbonate.

Reliable availability helps dialysis facilities maintain their operations without unnecessary disruption.

Service When You Need It

Customer service representatives are available Monday through Friday from 8:00 AM to 8:00 PM PST.

If extended service hours are needed, customers can contact Diasol to discuss their requirements.

Training and Industry Support

Diasol experts are available to provide Acid Concentrate Training Courses.

We continuously listen to comments and suggestions from dialysis professionals so we can improve our products, services, and processes alongside the industry.

Environmental Responsibility

Diasol strives to reduce waste and protect the environment through recycling and reuse whenever practical.

We can pick up empty jugs or drums so they can be properly cleaned, reused, or recycled. Because our drivers are trained in pump-off procedures, drums can also be removed when new product is delivered.

Returning drums to our facility for reconditioning and reprocessing helps reduce unnecessary waste while also saving customers storage space and the effort involved in handling empty containers.

 

OUR COMMITMENT

Diasol views its relationship with customers as more than a traditional supplier relationship. We work as a partner to help dialysis units and hospitals reduce operational burdens while maintaining dependable service.

Value is not simply about the lowest price. It also comes from accurate deliveries, practical packaging, clear labeling, customization, reliable inventory, responsive service, and solutions that save staff time.

Many of these capabilities were developed by listening to the needs of dialysis professionals. We will continue listening, improving, and developing solutions as the dialysis industry evolves.

Our objective remains the same: to support dialysis professionals in providing the best possible care for their patients.

 

MESSAGE FROM OUR PRESIDENT

In today's economy, value is a driving force behind purchasing decisions, but value does not simply mean price. The lowest number on an invoice does not necessarily translate into the lowest overall operating cost.

Our mission as your partner is to help reduce total costs through accurate deliveries and by customizing products and services to better support your team. Our labeling methods and packaging are designed to save time when calculating inventory and make product identification easier.

These improvements were developed by listening to customer input. As long as there is room for improvement in the dialysis industry, we will continue to listen, improve, and develop new products and solutions.

Diasol is also committed to protecting the environment. Dialysis presents opportunities for recycling and reuse, and we strive to reduce our consumption of resources wherever practical.

Our work with reusable drums is one example. Because our drivers are trained in pump-off procedures, empty drums can be removed when new product is delivered. This can save storage space and reduce the work required to transport and manage empty drums. Returned drums can then be reconditioned and reprocessed using our cleaning systems.

We believe these efforts create value for our customers, practitioners, patients, and the dialysis industry as a whole.